Delivery Terms

We make every effort to deliver goods as quickly as possible from the time of order.

If you order goods in stock by 11:00 a.m, we will send the goods across the entire territory of the Czech Republic on the same day (applicable only on working days). The carrier DPD has a 24-hour delivery time, so you will have the goods at your facility the next day after the order is made. If you order goods after 11:00 a.m, the goods will be dispatched the next day, and you will have them at your facility in 2 days!

Unfortunately, even with us, there can be situations when we will not be able to deliver the goods within the stipulated time. In this case, we will always contact you and agree on next action (you will receive information about the availability of goods, we will offer you other similar goods, or discuss the cancellation of the order). We reserve the right to withdraw from the contract in case the goods are not available from the supplier. If the undelivered goods have been prepaid and we agree on the cancellation of the order, the amount for the order will be refunded to you to 7 days of the agreement.

An order is a proposal for a purchase contract, which is created by the actual delivery of goods. The condition for the validity of an electronic order is the completion of all prescribed data and requisites in the order form.

If you choose payment by bank transfer as the payment method, the goods will be reserved for you for 7 days. If the full amount of the order (including postage) is not credited to our account after this period, the order will be cancelled and the goods returned to sale.

The operator of the CARERO s.r.o. online store is not responsible for shipments entrusted to Czech Post/DPD for delivery. In case of non-delivery of the shipment, please contact us by email at velkoobchod@carero.cz or by phone at 555 508 930.

We would like to inform you that due to the ever-increasing costs of shipping, we have decided to introduce a packaging fee of 49 CZK per order from May 7, 2020. The fee will be added automatically in the cart at velkoobchod.carero.cz and does not apply to dropshipping orders. The fee amount is fixed regardless of the size of the order and the number of packages. Given the size of most shipments, it is more of a symbolic contribution, and CARERO will continue to bear the larger part of the shipping costs.

Shipping Prices

Shipping Prices Payment by Bank Transfer Cash on Delivery

Orders up to 400 EUR without VAT 5 EUR (4 EUR without VAT) 6 EUR

Order over 400 euro without VAT. FREE. 2 EUR

Czech Post (only shipments up to 30 kg). 5 EUR (4 EUR without VAT) 6 EUR

If you choose DPD as the shipping company, the goods will be delivered within 24 hours of dispatch. You can track the progress of the shipment at www.dpd.com by entering the package code, which the carrier will send you via SMS. DPD's driver will inform you in advance about the delivery, and you can possibly agree with them on the time and place of handover.

If you choose Czech Post as the shipping company, this carrier will deliver the goods within 24 hours of dispatch. You can track the progress of the shipment at http://www.ceskaposta.cz by entering the package code, which the carrier will send you via SMS. Czech Post sends packages as 'parcel to hand'.

Notice:

If you choose Czech Post and the goods need to be packed in two or more packages, you will be charged postage for each package! Some goods cannot be packed together (e.g., a wooden bed and a bathtub, even though they together weigh less than 30 kg, must be packed in two packages). Therefore, it is more appropriate to choose DPD for transport in such a case, which charges one shipping fee even for two or more packages. In case the weight of the order exceeds 250 kg, we will have to send the shipment by pallet transport.

Package to hand

The goods will be delivered directly to the address you specify in the order form.

Czech Post will deliver the goods on the next working day after dispatch and will inform you by SMS about the delivery of the parcel.

If you do not pick up the parcel within 7 calendar days, it will automatically be sent back to the sender.

The shipping price is stated for each package weighing up to 30 kg. For each additional 30 kg started, the price will be multiplied.

If the customer chooses bank transfer as the payment method, they will make the payment in advance to the account at FIO banka, a.s. No. 2800355810/2010. When using this payment method, it is necessary to specify the variable symbol, which you will receive after you click on 'create proforma invoice' in the respective order.

How big can the shipments you send be?

One piece = one shipment

Max. weight of the shipment 50 kg

2x height + 2x width + length < 3 m

For individual dimensions, the limits are:

max. 80 cm width

max. 60 cm height

max. 200 cm length

The basis of proper packaging is a sturdy, undamaged, and preferably new cardboard box. Any goods inside the box need to be really well secured so that they cannot move in any direction and get next damaged. It is important to also ensure that the box cannot be compressed and damaged during transport. If the shipping company charges additional costs of 10 EUR for poorly packaged shipments, this amount will subsequently be charged to the customer. In the case of dropshipping customers, these additional costs will be charged to the retailer and not the end customer. If the goods are damaged during transport, we will not be able to claim for warranty or refund. The customer is responsible for packing the product themselves.